Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ORXA platform ("Platform," "Service," or "ORXA"), provided by ORXA ("we," "our," or "us"). By creating an account, joining a workspace, or otherwise using the Platform, you agree to be bound by these Terms.

If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" include both you individually and that organization.

If you do not agree to these Terms, do not access or use the Platform.

Please also read our Privacy Policy, which is incorporated into these Terms by reference and explains how we collect, use, and store your data.

2.1 Eligibility

To use the Platform, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Platform under any applicable law

2.2 Account Registration

You must register for an account to use the Platform. During registration, you will provide your name, email address, and a password, or authenticate via a supported third-party identity provider (currently Google). You agree to provide accurate and complete information and to keep it up to date.

2.3 Email Verification

After registration, you must verify your email address before you can log in or use the Platform. We will send a verification link to the address you provide. If you do not verify your email, your account will remain inactive.

2.4 Account Security

You are responsible for maintaining the security and confidentiality of your account credentials. You must not share your password or allow others to access your account. You are responsible for all activity that occurs under your account. If you suspect unauthorized access, you must notify us immediately.

2.5 Workspace Accounts

The Platform is organized around workspaces. Each workspace is created by an owner and may include additional members with assigned roles (owner, admin, or member). Workspace owners are responsible for the activities of all members within their workspace.

ORXA is a cloud-based AI agent platform that allows users to:

• Build and configure AI agents — create agents with custom system instructions, select from supported AI language models (including models from OpenAI, Anthropic, and Google), and configure model parameters
• Add knowledge to agents — connect knowledge sources including uploaded documents (PDF, DOCX, TXT), manually entered text, Q&A pairs, web pages, and Notion pages
• Connect integrations — link third-party services to agents, including OAuth-based services, custom API integrations, and WhatsApp via WAHA
• Test agents — use the playground environment to evaluate agent behavior
• Monitor performance — view analytics dashboards showing agent activity and metrics
• Manage teams — invite users to workspaces, assign roles, and manage permissions

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are solely responsible for all content you upload, input, or configure on the Platform, including documents, agent instructions, integration credentials, and webhook configurations.

You represent and warrant that you have all necessary rights, licenses, and permissions to upload, use, and process any content you provide to the Platform.

You must not use the Platform to:

• Violate any applicable law or regulation
• Transmit illegal, defamatory, or harmful content
• Impersonate any person or entity
• Process personal data in violation of privacy laws
• Send unsolicited communications (spam) via integrations
• Attempt to probe or test vulnerabilities of the Platform
• Reverse engineer or decompile any part of the Platform

The Platform uses large language models (LLMs) provided by third parties (including OpenAI, Anthropic, and Google). AI outputs are not a substitute for professional advice in any domain.

By providing content, you grant us a limited license to use, store, process, and transmit it solely to operate the Platform.

Your use of third-party integrations is subject to the terms of service and privacy policies of those third parties. You are responsible for any actions taken by agents via connected integrations.

The availability of an integration does not constitute our endorsement of that third-party service. We are not responsible for interruptions or changes to third-party services.

We do not guarantee any specific level of uptime or availability. The Platform may be unavailable due to maintenance, infrastructure failures, or circumstances beyond our control.

The Platform is offered under different plans (free, pro, enterprise). Paid plans are processed through Xendit. AI processing consumes tokens, which are counted and tracked per agent.

You may stop using the Platform at any time. We may suspend or terminate your account if you violate these Terms, fail to pay fees, or if continuing service would expose us to risk.

Upon termination, your data is soft-deleted. Execution records are not automatically purged. See our Privacy Policy for full retention details.

You agree to defend and hold harmless ORXA from claims arising from your use of the Platform in violation of these Terms, your uploaded content, or your use of third-party integrations.

These Terms are governed by the laws of the Republic of Indonesia. Disputes shall first be subject to good-faith negotiation, then submitted to the competent courts in Indonesia.

We may update these Terms from time to time. We will notify users of material changes and provide at least 14 days' notice where practicable. Continued use after updates constitutes acceptance.

If you have questions about these Terms, please contact us:

ORXA
Email: admin@vereintech.com
Website: https://www.vereintech.com/orxa